Here you will find a list of travel feedback, tour reviews and testimonials that we have gotten from our costumers who traveled with us. Just see what they said about our services.
Hello Holly !
Yesterday 12 Sep 2016 we have arrived home after 24 magnificent tour days in the Silk road.
The tour was perfectly organized everything was on time and we had enough time to visit all sites and more.
All tour guides were very professional , very helpful and polite please send our thanks to :
Urumqi (19-20Aug): Ms Liu Wenhua
Kashgar(20-23Aug): Mr Aji
Turpan with Tianchi Lake (23-26Aug): Mr Guo Rui
Dunhuang, Jiayuguan, Zhangye, Xining, Tongren, Xiahe, Lanzhou, Tianshui (27Aug-06Sep): Mr Eagle and Ms Aimi !!!
Xian (06-09Sep): Ms Sunny
Beijing: Mr Peter
Datong: Mr Kingstom
All drivers were very professional and driving was very safe.
All Hotels were very good and best available some of them with very good location.
All restaurants were first class especially with Mr Eagle
In all dinner shows we had the best seats
Thank you Holly for all arrangements
I am sending you first photo if you wish I can send you more
Joseph and Dalia Shalom – ISRAEL- SEP 2016
we returned home.
I wanted to thank you for the beautiful experience that you have made us in China.
You were wonderful in arranging everything. Hotels are perfect and really good guides. Thanks thanks thanks.
I regret not meeting you in person. There you have your own pictures?
very good advertisement for ACT
Thanks again for everything.
Ombretta, Guido, Antonella, Tiziana, Donatella
Guido, Roberto, Mauro
I am Wenchao Jia and am from New York University of America. During November 25-29, I went to Guilin for 5 days vacation. I would like to express my appreciation for the tour guide Yang Li and the bus driver. They provided the wonderful services, especially Yang Li who cared so much for us and the bus driver always came on time to pick us up. Because of the great experiences I had had with Yang Li and the impressive Guilin landscape ，I would like to come back to Guilin next year.
Thank you Yang Li for bringing us all together. It would be amazing if I could see you again.
Good day in Peru
Very grateful for your service, it was good from start to finish, and I turned to bring the eye maca, and I had the opportunity to meet you.
Service very good except for some minor problems that I think are tricks of the service, but overall good service, I will recommend if the opportunity presents itself when we want to come back or perhaps other outstanding places.
Thank you again
Thank you for your mail. First of all, I would like to congratulate you with the smooth organization of the tour, everything went smoothly according to planning. I can imagine this is not an easy task to organize from Guilin, considering the distance and complexity of the trip we made. I also appreciate your flexibility in putting together the program entirely according to our desires.
For the different parts of the trip:
- Xian: we had a good balance between the scheduled sights and free time to spend. The location of the hotel was good, so it was possible to go to the center by ourselves. One remark, we were transferred to the train station at 6am for a train leaving at 8am. The station was less than 15 minutes away from the hotel. We should have had 45 minutes more to take breakfast (which was served from 6:00am on) rather than having to take a package from the hotel. I understand you do not want to take any risk of missing the train, but 2 hours seems to be a bit too much…
- Tianshui to Lanzhou: our guide managed very well to reschedule the visits a bit, putting all visits in Labrang and Bingling Si in the same day. This way we had no negative impact from the traffic accidents we saw on the way, which blocked to road for some time. Lanzhou is a very difficult city to drive into. Maybe a hotel in another city would have been better? We spent a nice morning in Lanzhou visiting the hillside pagoda, but unfortunately the museum was closed so we ended up in the railway station again 2 hours before departure… In Xiahe, the grasslands were not very interesting (probably due to the season). Maybe there would have been more interest to visit another monastery or temple in Xiahe or in the neighborhood.
- Jiayuguan – Dunhuang: nice schedule, the addition of the Yulin grottoes was a very good idea from your part, even if we had to wait for over one hour before they opened (and it was very cold). After the visit to the Mogao caves, we left to the railway station quite early, again having to wait for over 2 hours in the station before the train left. Given the site of the railway, a flight to Turpan could have been a better alternative maybe?
- Turpan-Urumqi: this was the only part where the guide service was disappointing. The general attitude of the guide was one of obvious disinterest for his guests, as he was spending more time looking at his cellphone than looking at us. We only started visiting in the afternoon of the first day in Turpan and then had very little time, especially at the Gaochang site. The attitude of the local staff with the electric carts was quite impolite. We would strongly have preferred to go around by bicycle to explore this nice site. We especially enjoyed the marvelous landscape around Bezeklik and the flaming mountains. Maybe a more extended programme around Turpan would have been better. The hotel in Urumqi gave the real “end of China” experience on the silk road, as did the Grand bazaar, we really felt like being in central asia.
- Yinchuan: our guide there was really very good, caring and very attentive to his clients. We really appreciated the rock carvings and Western Xia tombs site, they are really worth while. The 108 pagodas were nice, but the long trip to Shapotou was not so interesting. As we had already seen the sand desert scene in Dunhuang, this was not worth the long journey. Maybe a site closer to Yinchuan (like the Ming great wall) would have been a better suggestion.
Overall, it was a very good trip and we really had a comprehensive Silk Road experience. As it was a great journey, it is clear that some travel efforts are inevitable in such trip. I will certainly recommend your services to other people and contact you again if I plan another holiday in China.
Thank you so much for your nice service. The group is happy even delay at Xi An and we are happy with your service. Hope to give you a quotation again soon. Please give complimentary to Victoria - Guide in XiAn, she is very nice and try to get them a great service.
Again, thank you so much.
This is the first chance I ve had to write to say thank you for making all the arrangements for our recent China trip to the pandas, Tibet and Xian. Everything worked very well and we were very impressed to be met and guided exactly as promised in the intinerary.
Well done and thanks again!
We thoroughly enjoyed our tours in Beijing. Our guide, Coco, was very knowledgable and very helpful in all aspects of our tour. We will definitely use Access China Travel again for our tours of China.
We had a marvellous trip and thoroughly enjoyed the experience, I have attached a couple of our photos for your enjoyment. Our guide (Jason) and driver (Jing Wei) were both excellent very caring and made our holiday even more enjoyable. Needless to say but it was very cold but an adventure we will remember for years. Thank you for your great organisation and we will certainly recommend you to our friends and neighbours.
Thank you for arranging such an exciting and comprehensive itinerary where everything went so smoothly and according to plan. We really loved Harbin- it is a most fascinating city, interesting, so very clean and is so beautiful covered in snow & ice. We enjoyed every part of our stay there - the ice & snow sculptures, the tigers etc - we found Volga Manor quite spectacular. Even the weather was perfect - very cold but blue skies & lovely sunshine. Our Tour Guide Anna was absolutely wonderful - we could not have wished for a more delightful, charming and very well organized young lady to escort us. She looked after our every need, was so helpful, friendly & happy and always on time. She showed great patience when we wanted more time at a particular place, supported us when the path was slippery and helped us in every way possible. Anna insisted on taking us for different restaurant experiences at every meal, helped us order food we liked & made sure we were well looked after. We found the places & quality of the food excellent. Many of the restaurants were not the usual tourist type places so she gave us a really authentic experience. It was so very sad to say goodbye to her. Equally our driver Mr Chen (I think that is how we spell his name) was just the most thoughtful, polite & kind person. He always waited very patiently for me to take my endless photos, helped us get into our warm coats, opened the car doors for us & looked after us so well. His driving was excellent - he is a very safe driver and a really nice person who made sure the car was always warm for us to return to and where possible drove to meet us so we didn't have to spend any more time out in the cold than was absolutely necessary. Could you please pass on to Anna and Mr Chen & those responsible for choosing them our sincere thanks for the excellent way they looked after us right from the first minute we arrived until we departed. So Judith we can't thank you enough for all your help & for organizing such a wonderful trip for us. We have been travelling for over 40 years now and this trip to Harbin is definitely one of the most memorable trips we have ever had. We will certainly be in contact with you when we want to return to China again. Meanwhile once again thank you and our very best wishes to you.
The tour is fine and we really enjoy.
The Bama Phoenix Hotel should have wifi in the room as wifi is so important and have to come down to lobby to do my work.
Hotels in China should ban smoking as it is very irritating to non-smokers and some could not take the smell of the cigarettes.
Public toilets should be upgraded especially in the countryside and those in the petrol stations.
Other than that, everything is fine.
It was excellent
Both guides were excellent
I am very well, thank you. What a trip, what an incredible experience! I have enjoyed every minute in Yunnan and now I am waking up from a dream!
I am happy to give you a short day to day account.
Met Sunny at Kunming Airport. No problem. She suggested to see SPLENDID YUNNAN and we drove directly to the show with only one minute to spare. Superb show. NEW ERA HOTEL was very good. Next day drive to Dali, meet Celine. We found her to be a little "flaky", nice enough and knowledgeable but somehow not too helpful. I mean...personally not helpful ( I am 75).
Dali LANDSCAPE Hotel was good but very noisy in the night time. Lunch in old town was very good, nice restaurant and convenient.
Next day Shaxi....out of this world. LAOMADIAN hotel very cute, good food (dinner), manager was very helpful. Next day sightseeing was extra ordinary. BAOXIANG TEMPLE is a long way up the hill, but even for me doable. The temple person "in charge" invited us for lunch. We enjoyed that very much. We went on to see another temple, I forget the name. Was also a memorable experience. Celine speaks English well and knows all facts like history etc. Our driver, Mr. CHANG is an excellent driver, drove very savely. But he was not very helpful either. By that I mean... he seldom opened the car door for me, seldom helped me in and out of the car or helped to manage our luggage.(MAYBE HE WAS NEVER TOLD).
We met the next guide on the way to Shangri la. A delightful young Tibetan lady, Betsy.
She was very attentive, gave me a hand climbing up and down the LEAPING TIGER GORGE. Also knowledgable, spoke English well and lots of fun. She helped us, looked after us, told us personal stories, showed us around. She had discount tickets to Tibetan show if we were interested. A lovely visit to the old town, then again a nice evening and a wonderful next day in Shangri la. The ZINK JOURNEY Hotel was the best. We really loved it. Nice staff too. Monastery visit was impressive but the TIBETAN FAMILY VISIT was totally disapointing. No family, just an old house!
My companion Grace and I drove down to Lijiang only with driver. Because she speaks Chinese fluently we had no problem. A small disappoitment was the FIRST BEND YANGTZE River attraction. Too far and not much to see!
We met our Lijiang guide in Lijiang. Sookie is also delightful in all ways and we enjoyed her. All activities in Lijiang were interesting and enjoyable, we have seen many wonderful sights. Good lunch in small, lovely town. Hotel in Lijiang was OK, not very friendly but good location.
The flight to Kunming was delayed due to bad weather conditions and we arrived in Kunming after midnight. Sunny was waiting for us. She is also a wonderful guide, we liked her but unfortunately had no time to see Kunming with her.
Two things I suggest you look into.....
The FAMILY VISIT IN SHANGRI LA and FIRST BEND OF YANGZTE RIVER.
If you need anything more, more info...please let me know.
I attach a picture of us.... Grace and Bee in Lijiang.
Greetings from Thailand
We had a very enjoyable holiday in China and saw a lot of very interesting places. It really was a journey of life time in a part of China that not everybody gets the opportunity to see. We travelled by car, bus , overnight train, motorbike, camel and horse ! - so it was a bit of an adventure. We saw deserts in Gansu and Alpine pastures in Yunan and the grasslands of the Tibetan Plateau. We saw some amazing sights and scenery. It was all very memorable.
You organized our trip very well - and everything worked like clockwork. The appointed guide was there to meet us at each stop be it an Airport or Railway station. The hotels varied - some were excellent some not so good like the one at Labrang (Labulang Civil Aviation Hotel).
The guides were generally very good good - Noor ( Urumqi), Peter (Lanzhou/Xiahe) and Thup Ten (Shangri La) were particularly excellent and outstanding.
Overall it was a great experience and we would recommend others to use your company and we too would use your company again.
What you promised - you delivered and everything worked very smoothly.
Thanks & Best regards,
Philip & Marianne
Thank you for a wonderful Harbin experience this weekend. While there may have been some issues, overall it was a great weekend!
I will definitely recommend you, Michael our tour guide and Access China Travel to my friends.
Our guide and driver were amazing. I would recommend them to anyone when traveling to Chengdu. We had a great time and we are sad to say goodbye. When we return to Chengdu we hope to use them again.
Our time in Harbin was good though we were too rushed on the last day. We did’t have enough time for snow Expo or tiger park. Overall good driver and guide was very good and friendly.
Excellent 3 days. Really enjoy it.
Amazing tour guide. Made us feel like home. Driver was really very nice too. :)
We had a great time on our vacation. We were extremely pleased with the two tour guides, David and Franky. We also loved the hotels in Beijing. We loved all the tours, as well. The Great Wall, the Ice and Snow Festival, the Tiger Park, and the Skiing trip were all highlights.
The only thing we were not pleased with was the Sofitel hotel in Harbin. The room was not a 5 star room, despite being labeled 5 star. I expected a large circular tub and the amenities listed on the website like the bidet.
Anyway, despite this small frustration we had a GREAT time!
Thank you for organizing everything for us. The flights were perfect, which made the trip quite convenient. The Beijing Hilton Capital Hotel was the perfect way to end the trip--it was fantastic!
We will remember the trip always.
Dear Judith Liang,
we receive your email shortly after we returned home from china, we hope that you received our response. Because our computer is old, we could not send the pictures we took by email. Thank you again for making our trip to china so memorable. We hope one day soon to visit your wonderful country again.
My wife and I just returned from a trip to Beijing, Xian, Shanghai,Suzhou, Hangzhou,Guilin, Yangshuo, Hong Kong organized by Access China Travel. Everything went very smoothly. We really liked our tour guides, particularly Emily in Guilin/Yangshuo. She was very patient, friendly and knowledgeable. She told us many beatuiful legends in Guilin.
We went to China in June and it was indeed a fantastic tour. I can say we have found China beyond our expectations. Guilin is a paradise and no tour will be complete without a visit to this friendly and beautiful city, a mixture of tradition and modern times. I took many beautiful photos and they will be my forever memory in Guilin.
The highlight of this part of the trip was the Li River cruise. The sights were amazing despite the little bit of rain we encountered. Our tour guide was the best- Ben. He was very friendly, knowledgeable and didn't make us feel rushed for anything. He made sure i took a lot of memorable pictures. He gave us a great recommendation for a restaurant on west street.
My wife and I enjoyed our China trip organized by Access China Travel - Judith and I planned the entire trip and it was great ! In Guilin we had a cruise down the Li River, beautiful, scenic ride. Our guide David was very helpful and friendly. Our accommodation in Guilin and Yangshuo was comfortable. Got some great pictures ! The show in Yanhshuo was ok !
The visit to the Reed Flute Cave was the highlight of the day. Thanks to David and his driver.
We also covered Shanghai - Barbara was our guide there - friendly & courteous;
Our last leg was Beijing - the palaces, tombs, great wall... lot to see. Our guide was Amanda - she was good ! She took us to some restaurants where the food was excellent.
Guides spoke good English, the drivers were courteous and the whole team made the trip enjoyable and memorable.
John is an excellent tour guide who took us around and even biked with us. He is one of the best tour guides we had in China. He spoke excellent English and extremely knowledgeable.
We recommend biking in Yangshuo.
There was a great sense of excitement when we boarded the Yangtze river cruise late afternoon, with drums and dancers. The dock lights at Chongqing are gorgeous. Our cabin, with en suite, was very comfortable and included a TV which showed movies. We had an embarkation briefing with the cruise manager straight away so we quickly learnt our way around.
My husband and I have just returned from a two week trip to China. I found the agents extremely attentive before, during and after the trip. They saved me from getting my visa too early and made arrangements for us to take the train from Beijing to Pingyao. The guides and drivers spoke excellent English and were most helpful.
Access China Travel, Professional Travel Assistance! Guilin is a charming small city. We did a cycling across Yangshuo countryside.It was interesting.
Had the best time in China, especially for Guilin and on the Yangtze cruise.It was not the first time I had been on a cruise but this cruise is excellent and the Chinese food is great.We had a great time in a little cafe on the West Street in Yangshuo. Access China Travel did an excellent job of organising our trip.
Thank you very much, we really enjoyed our 15 days trip through diverse China. Because we were traveling with a wheelchair it was not easy to find a travel agency that was willing to help us. We are very happy you didn't hesitate to create a great itinerary for us and took the time to adapt and fine-tune it till it was completely to our wishes. And we had a great time. All our guides and drivers were very friendly and always in time to welcome and help us. We felt comfortable all the time. If there was an issue you were always reachable to solve it straight away, 24-7! We were not sure what to expect but we found out that AccessChinaTravel is very trustable, helpful and listening to their customers. We know now that China is not wheelchair friendly, but if your willing to take the challenge, ACT is your partner. Keep up the good work of making people happy.
Family De Coninck
We had a very pleasant time with Candy. She gave us a real insight into Chengdu life by relaxing in the park to play Mahzhong, and great food (Szechwan Kitchen). We would love to stay longer. Enjoyed the Panda visit very much. Thank you Candy!
Had a great time. Many many xie xie!! Our guide Yoshi was very helpful and a real gentleman always helping me in and out of the car and with the wheelchair and always trying to adapt to our wishes. Mr. Tang, our driver, was a good chauffeur and help with the wheelchair and also tried to make traveling in Beijing easy for us.
I just want to let you know that I came back to New York City safely from China. I want to thank you so much for a great tour around China, especially in Beijing, Suzhou and Guilin. Thanks again for the wonderful tour and excellent guides you offered! I will recommend your website to anyone I know who want to travel to China in future.
Excellent Experience. Very friendly guide and driver and very punctual. We would recommend their services.
I wanted to drop you a line and say thank you for all of the work you did in helping me design my custom tour. I had such a blast, and my daughter cannot stop talking about it. We really did have a wonderful time. Our guide in Shanghai, Wendy, was fantastic. She really went out of her way. Her explanations were aimed not only at me and my wife, but my daughter as well, which made this trip really rewarding for all of us. I will tell all of my friends about you and your company. Thanks again for such a wonderful experience.
We just got back from out tour of China and I wanted my first email to go to you. I want to thank you for everything you did. This was a trip I will never forget. I will be returning to China one day and I will definitely use your company again. Jesse, my travel consultant was fantastic and put up with the dozens of emails and questions that I had. I was sure he'd get sick of me, but he never did and he had so many great suggestions about my tour. He helped me a great deal! Your guides, drivers, hotels, and food were all top notch. When I sort them out, I will send you some photos of me. Feel free to use them on your website. You guys did such a wonderful job. I was a little uneasy about coming to China with the cultural and language differences, but your team did such a fantastic job, that I never felt alone and had no problems whatsoever.
We had a fantastic time. Our tour guide Eric has been excellent and helpful and he goes out of his way to make sure we had a great time.
We have just spent a very impressive 5 days with Emily while she has guided us around this beautiful area. Her endless smiling face and attitude made it a great experience.
Thoroughly enjoyed the variety of local cuisine (Shanghai). Noted difference from Beijing. Friendly guide, very enlightening
Wendy was terrific. Her knowledge extensive and she was very happy.
Excellent introduction to Shanghai & China. Well organized (except for the rain) and very friendly relaxed atmosphere. Guide Superb. Can not say how impressed I was with him. Hard to improve on current arrangement. Jessie, thanks. You made a great stay into a fantastic stay. Leanred so much and I enjoyed everything. 2010 Oct 8 - 11
It was wonderful. Thank you so much!!! Had a wonderful time in Beijing. Jessica was great. Really made sure everyone was happy. Flexible with arrangements. Tour arrangements really well.
Thank you Jesse so much for your help, trying to find my lost wedding ring. It would have been so hard if I was by myself. Your sincerity and support was brilliant!
Jee See, was a most informative guide and very knowledgeable! He made the tour extremely interesting. The evening meal organized by Rowena was Excellent.